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Watch Empires shipping policy
Enjoy delivery to your doorstep, regardless of purchase size or location. We offer convenient and free shipping options throughout Malaysia!
After you place your order, an e-mail with confirmation will be sent to you. We have now acknowledged your request and gone ahead with the pre-authorization of payment from your credit card. To ensure that we can fulfill it promptly, our respective suppliers are contacted immediately after receiving the purchase - if any items happen not to be in stock or on backorder as a result, then authorization is voided right away and appropriate notification communicated via e-mail. However should all products needed for shipment appear available instantaneously at this point; charges associated may proceed accordingly while orders would instantly get prepared for dispatch subsequently thereafter.
We strive to provide the fastest shipping times possible. Your order will normally be shipped and delivered within 3-5 business days (West Malaysia) or 7-10 working days (East Malaysia). You can rest assured that your purchase is being processed securely; we charge credit cards swiftly and dispatch packages quickly so you get them as soon as possible! For added peace of mind, tracking information for each shipment will be sent out within 24 hours after leaving our warehouse - should this not happen in 6 business days simply contact us at [email protected]
What if I want to cancel or refund?
Need to return your order? No problem! We offer hassle-free refunds or returns within 30 days of ordering. Contact us and you'll be covered - any original shipping fees will automatically be refunded as store credits so that there are no out-of pocket costs for our customers. Please note, orders cancelled after 48 hours may incur a RM20 administration fee regardless if the item has already shipped. In this case only the original credit card used during checkout can receive refunds; not applicable towards other payment methods such as cash on delivery etc..
About Watch Empires
Here at Watch Empires, great watches don't have to be expensive. We strive for an unforgettable experience when you shop with us; offering top-notch originals and world-class customer service! Whether you're a trendsetter or challenge your 9 - 5 routine same as us, we believe high quality branded timepieces should be available to everyone who loves them. We recognize that the majority of people don't have access to haute couture luxury items, so we focus on providing great quality watches at prices everyone can afford.