How do I use and apply ROCKSOLAR coupons?
Explore our selection of cost-saving offers and find a coupon that works for you. Once you've spotted a coupon you want to use, copy the discount code if one is provided. Then, follow the link to the Rocksolar website, and add the items you want to your cart. During checkout, paste the promotional code in the designated field to receive your discount. If your offer doesn't have a code, no action is required, as the discounts will automatically be applied at checkout.
What is a community membership?
When you register your product, you secure its warranty. Upon successful online registration, you will automatically be entered into our annual $1000 USD cash prize giveaway!
What is a warranty period on ROCKSOLAR's products?
The warranty for portable power stations is valid for a period of 12 months from the date of purchase by the original consumer. The warranty for LiFePO4 batteries, on the other hand, lasts for 11 years from the date of purchase. In order to establish the start date of the warranty period, a copy of the sales receipt from the original purchase or any other appropriate documentation is required.
What is ROCKSOLAR's refund policy?
You have a 30-day window to initiate a return for your ROCKSOLAR purchase. To be eligible for a return, the product must be in its original packaging, unassembled, and in the same condition as when received.
If the product is defective, damaged, or incorrect, the seller will cover return shipping and restocking fees. However, for other reasons for return, such as changing your mind, you will be responsible for both shipping and restocking costs. The restocking fee is:
Un-opened: 0% fee
Opened/Unused: 10% fee
Opened/Used: 15% fee
To initiate a return, contact [email protected] with details of the product, the number of items to be returned, date received, product and packaging condition, and reason for return.
Upon acceptance of your return, you will receive an RMA Form. Make sure to include the product, accessories, manuals, warranty cards, and original packaging when you ship the package back to us.
After they receive the returned items, you can expect a refund to your original payment method within 5-7 business days.
What is their shipping policy?
They provide complimentary standard shipping to all mainland USA and Canadian orders that exceed $100. Your order will be shipped within two business days and will arrive within 2-7 days. Due to shipping restrictions, all battery products must be shipped via ground transportation only.
About ROCKSOLAR
ROCKSOLAR was established in the United States by a team of battery engineers. The company has a Research and Development Center, an Industrial Design Center, and a Quality Control Center, and works closely with manufacturing bases in China. Their expertise lies in Battery Management System design for Lithium battery packs and DC to AC inverter technologies. ROCKSOLAR provides portable power station solutions for customers who need off-grid power for camping, outdoor activities, and emergency/natural disaster events. The company was founded in 2017 and is dedicated to creating innovative, high-performing, and noiseless and fumeless portable power stations.
The mission of ROCKSOLAR is to provide portable power solutions globally, while their vision is to be a leader in the portable power industry. The values that drive the brand are innovation, performance, and dependable customer service.
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