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What is OFRA Cosmetics shipping policy?
You can rely on OFRA Cosmetics to swiftly process and securely deliver your order. However, during high demand periods such as sales events or product launches, please allow up to 7 business days for processing and tracking updates.For orders within the US, OFRA Cosmetics offer $7.00 First Class Shipping and $13.00 USPS Priority 2-3 Day Shipping. For Canadian orders, the shipping cost is $20.00.
Can OFRA Cosmetics ship products internationally?
The delivery time for orders is estimated to be between 4-6 weeks. Once the package has shipped, customers will receive an email with tracking information. However, due to COVID-19, international orders may take longer, with delivery estimated to take anywhere from 10-12 weeks. Customers will still receive tracking information via email once the package has shipped.
What is OFRA Cosmetics return policy?
When you shop at OFRA Cosmetics's online store, you agree to the company's return policy which is outlined below. You can return or exchange your items within 30 days of delivery, but please note that final sale, limited edition, or special items cannot be returned. To initiate a return or exchange, please send your package to the address provided below in a prepaid, insured, and trackable method, and include a note with your full name, order number, and whether you would like a return or exchange. Please ensure that the items are in their original packaging and in the same condition that you received them. Kindly note that original shipping and handling fees are non-refundable, and OFRA Cosmetics requires a receipt or proof of purchase to complete your return.
What is OFRA Cosmetics refund policy?
After OFRA Cosmetics receive and inspect your returned item, OFRA Cosmetics will send you an email notifying you of the approval or rejection of your refund. If your order included a Gift With Purchase (GWP), please return the GWP along with the items you are returning. If you fail to return the GWP, OFRA Cosmetics will deduct its cost from your refund.If your return is approved, the refund will be applied to your credit card or original method of payment automatically. Please note that it may take a few days for the refund to show up in your account.
If you have not received your order and suspect that it may be lost, OFRA Cosmetics recommend that you get in touch with us within 30 days of placing your order. Once they receive your inquiry, OFRA Cosmetics will investigate and determine if the brand can send a replacement package after your original package has been shipped. To ensure the safe delivery of your replacement package, OFRA Cosmetics may require it to be sent with signature verification.If you're a domestic customer, please note that OFTA must wait 7 business days for the USPS standard delivery window to expire before the brand can consider your package lost.For international orders, OFRA Cosmetics must wait for 8-10 weeks for the tracking to expire before the company can consider the package lost. After this period, OFRA Cosmetics can issue a replacement package. OFRA's team recommends that you contact them in a timely manner to avoid any further delays.
About OFRA Cosmetics
OFRA Cosmetics is a cruelty-free beauty brand that was founded in 1994. The company is based in Florida, USA and offers a wide range of makeup and skincare products, including liquid lipsticks, highlighters, foundations, and more. OFRA is known for its high-quality products, which are designed to be long-lasting and suitable for a range of skin tones and types. The brand is popular among makeup artists and beauty enthusiasts and has gained a following on social media platforms like Instagram and YouTube. OFRA also collaborates with influencers and makeup artists to create limited-edition collections and products. Additionally, the company offers international shipping and has a return policy for customers who are not satisfied with their purchases.