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What are Kay Outlet shipping options?
Kay Outlet offers the following shipping options: Expedited, Express, and Standard. The estimated delivery date can be found during checkout and includes processing and transit times. For same-day local delivery, they have partnered with Roadie. Place your order by 1 p.m. local time to receive it on the same day without leaving your home.
What if I want to return my order?
To make a return, follow these steps:1.Pack the item securely, using the original packaging if possible.2.Include the packing slip and all original documents with your return. Indicate the reason for the return on the packing slip.3.Affix the pre-printed return label to the center of the box and the pre-printed return address to the top left corner of the box.4.Ship the package pre-paid and insured for the full purchase price.
What items cannot be exchanged or returned?
Returns and exchanges are restricted for specific items such as special-order watches, customized merchandise, ear piercing, earrings, gift cards, products received under the Jewelry Replacement Plan , and casino gift certificate packages. To be eligible for a return or exchange, jewelry must be in good condition and watches must be unworn, unmodified, and accompanied by the original packaging, warranty, and instructions. To return a smartwatch, it's necessary to remove all data stored on the product, un-sync it, and delete it.
When will I receive my refund?
Refund processing usually takes 5 business days from the date of return. The credit should appear on your card within 5-7 business days, but the exact time may vary depending on your financial institution.
What's the best way to maintain jewerly?
For optimal care, it's recommended to have your jewelry inspected every 6 months and undergo routine maintenance every 2-3 years to avoid losing a stone or incurring costly damage.
How do I measure ring size?
Find the perfect fit with their Ring Size Guide , which includes tips for measuring yourself or discreetly finding your partner's size.
I have an idea for a custom design. Where do I begin?
Kay Outlet's team of experts can assist you in creating your desired piece of jewelry, whether it's a customized engagement ring or revamping an antique treasure. Discover more about Kay Outlet's custom design service s and bring your visions to reality.
How will I know when to expect my custom design order?
They aim to be accurate with the estimated delivery time for custom orders, but there may be unforeseen factors that could cause a delay such as COVID-19 disruptions, holidays, vendor closures, credit approval delays, weather, shipping disruptions, and orders sent through the Military Postal Service Agency (MPSA).
About Kay Outlet
KAY Jewelers, now part of Signet Jewelers in Akron, Ohio, is a leading jewelry store in America with over 1,000 locations. The brand believes that everyone deserves love and therefore provide beautiful jewelry for all, from must-have classics to the latest trends. With a team of expert jewelry advisors, they're dedicated to helping customers find pieces they'll love. The company has a long history, starting as a gift and jewelry store in Reading, Pennsylvania in 1916, offering not just jewelry but also eyeglasses, music boxes, silverware, appliances, and razors. Despite the changes over the years, their love for jewelry remains strong.
