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What are the shipping options at CHANEL?
All customers in the continental US are entitled to complimentary shipping on their orders, with FedEx Standard and USPS Priority both available free-of-charge. For overnight delivery, we offer a $20 flat rate fee* – this service is guaranteed when ordered before 3:00pm EST weekdays! We regret that unfortunately international shipments cannot be fulfilled at present. As an exception*, LE VERNIS Nail Colour products or orders shipped to Hawaii, Alaska PO Boxes & APO/FPO addresses must instead use our limited time promotion for discounted FedEx Ground or USPS ground services (3–7 business day estimated delivery).
Can I pay with a gift card or international card?
At CHANEL, we proudly accept American Express, MasterCard and Visa Gift Cards for all purchases. However due to certain restrictions imposed on us by our payment processor partners regarding shipments outside of the United States We are unable to accept Chanel gift cards or any other forms of cash payments such as CODs personal checks nor money orders when ordering from chanel.com .For International Credit Card customers please note that you must have your order shipped domestically within USA with a valid domestic telephone number in order use it as billing address too while making purchase at chanel.com Unfortunately this excludes U.S. Territories only U.S. addresses will be allowed currently.
What are the return policy at CHANEL?
At CHANEL, you have up to 14 calendar days from receiving your shipment to initiate a return of all or part of the order. Simply complete and submit our easy-to-use online form (provided if you created an account) with details about your desired returns, as well any unused items in their original packaging attached with prepaid mailing label included in package for convenience. For hygiene reasons however please note that sealed products opened are not eligible for reimbursement; upon fulfillment of these conditions we'll be happy cover both product costs and delivery fees incurred by customer - except where partial returns occur.
How do I find the nearest CHANEL boutique?
To find a the closest store, you can use their store locator
About CHANEL
Since its inception in 1910, Chanel has established itself as a leader of luxury fashion. Founded by Coco Chanel in Paris and today owned by Luxottica for eyewear, the brand is revered around the world for their expertly crafted garments and iconic perfume No. 5 that revolutionized haute couture with flattering yet functional designs. The timeless "Chanel Suit" also continues to inspire modern design trends even after more than 100 years! Chanel S.A., a global leader in fashion and luxury, operates over 300 exclusive boutiques located in some of the world's most affluent communities - from department stores to high streets and inside airports. In 2015 they paid an unprecedented $152 million for retail space on Beverly Hill’s famous North Rodeo Drive; followed by another major investment just five years later when the company splashed out £310 million on its flagship Bond Street boutique in London – making history as one of the largest sums ever spent across both cities.